Frequently Asked Questions
We answered questions so you don’t have to ask them.
Our service is offered through a membership plan. You can choose to pay monthly or annually. For the best value, annual memberships offer a discount compared to the monthly rate. We’d be happy to provide you with more details on pricing options!
Home warranties have their advantages. For example, when the covered appliances break down, you can get it repaired— providing and the home warranty company determines you have been using the item properly and your service request gets approved.
Sadly, some home warranty companies don’t follow through with the service requests. Or, flat out refuse to issue a refund. Even if you’re dealing with a reputable company, getting through is not always easy.
Now, imagine if you could make almost any problem or malfunction go away… Simply by calling or texting your maintenance provider. And do so year-round and 24/7. Our maintenance technicians are experts in their respective fields. What’s more, you don’t have to leave work to let them in. We already have detailed information on your home, access to your property, and even the billing info. This means that a broken window or clogged toilet can be taken care of by the time you return home. You won’t have to stress about your home ever again.
Many home management companies will simply provide a list of vendors. But you still need to deal with them yourself. What we offer is a deluxe and comprehensive service at a very reasonable price. This means you don’t have to try to find, call, negotiate or manage anyone ever again. From a “To-Do” list you have had for years, to preventive maintenance and urgency repairs — we handle your home’s every need. We are a property manager for your very own home.
Our home maintenance team is made of seasoned experts and equipped to handle the majority of your home needs. But, we also know when specialists are needed, and we handle them completely — from the right specs for the job, ensuring they scope it correctly and price it fairly, making sure the estimate is ready for your approval, and then overseeing them so the work is done to a high standard.
Within business hours, you will receive a same-day response with a proposed action plan. Emergency requests after hours will be actioned within 2 hours. Most run-of-the-mill repairs can be completed within 72 hours (if that’s convenient for you). Some specialty work or materials that need a lead time will add a few days. In all cases, you’ll always be updated with when and how your request is progressing.
At Birdwatch, you do not need to pay upfront when requesting our service. We first work with you to refine your needs, then provide the price. We will only commence work once you have agreed to the pricing.
Our membership model is a month-to-month commitment, you can cancel at any time taking effect at the end of the current bill cycle. The only reason why refund could be requested is the poor quality of delivered work
We accept credit and debit cards and direct debits to your bank account via ACH
Currently, we accept payments through credit cards online for a faster and more secure transaction process – this has a 3% convenience fee
Our home maintenance team is made of seasoned experts and equipped to handle the majority of your home needs. But, we also know when specialists are needed, and we handle them completely — from the right specs for the job, ensuring they scope it correctly and price it fairly, making sure the estimate is ready for your approval, and then overseeing them so the work is done to a high standard.
Absolutely! We understand the importance of safeguarding your financial information. That’s why our website uses industry-leading encryption technology to scramble your credit card details during transmission. This ensures your information remains completely confidential and protected from unauthorised access.
Our service is offered through a membership plan. You can choose to pay monthly or annually. For the best value, annual memberships offer a discount compared to the monthly rate. We’d be happy to provide you with more details on pricing options!
To cancel recurring payments, customer can:
– reach out to home manager directly
– reach out to our customer support team via email
To cancel recurring payments, you can:
– reach out to your home manager directly
– reach out to our customer support team via email
A coordination fee of 15% is applied to cover the management and scheduling of our partner network to ensure the right team is assigned to your project. This fee includes vendor communication and scheduling support to guarantee a smooth service delivery without unexpected surprises.
The price quoted online is an initial estimate based on typical service requests. The final price may vary depending on any specific requirements or adjustments customer might have (e.g. they decide to extend the scope of work by asking us to do additional things as we’re delivering the previously agreed service)
We understand the importance of protecting your personal information. Here’s how we do it:
- Secure Payment Processing: We don’t store your payment information ourselves. Instead, we use a trusted third-party payment processor like Stripe or Invoiced, which employ the industry’s most advanced security measures to safeguard your financial details.
- Encryption & Secure Storage: For your address and other basic information, we utilize industry-standard encryption technology to scramble the data at rest within our secure servers. This makes it unreadable even if someone were to gain unauthorized access.
- Restricted Access: Only authorized personnel with a legitimate business need have access to customer data. We implement strict access controls to ensure your information is never accessed inappropriately.
- Continuous Monitoring & Security Practices: We constantly monitor our systems for vulnerabilities and stay updated on the latest security best practices. We employ strong authorization techniques to ensure that only the intended user can access their own information.
Absolutely! We take your information security very seriously at Birdwatch. Here’s how we keep your data safe:
- Encryption: We use industry-standard SSL encryption to scramble your information as it travels between your device and our servers. This makes it virtually impossible for anyone to intercept it.
- Regular Security Audits: We don’t just set it and forget it. We regularly have security experts review our systems to identify and address any potential vulnerabilities.
- PCI Compliance: We adhere to the strict PCI DSS standards for safeguarding financial information. This ensures your payment details are handled with the highest level of security.
- Continuous Improvement: We’re constantly staying ahead of the curve by updating our security measures to combat new threats as they emerge.
Access to home is strictly limited to the technician assigned to a job. The technician will only enter home when customer let them in, ensuring homeowner has full control over who enters their house.
It is completely up to customer whether or not they wish to be present during home inspections. BW is flexible and can accommodate customers presence or arrange to perform the inspection in their absence, depending on their preference and convenience.
Our members feel safe and secure to use remote access methods for our technicians (lockbox, access code, etc.)
We understand the importance of your home’s privacy. Here’s what information we collect and how it helps us serve you better:
Home details: We collect basic information like layout, size, and appliances to tailor our maintenance services to your specific needs. This ensures we send the right technicians with the right equipment for the job.
Maintenance needs: Knowing your specific needs helps us plan the service efficiently, saving you time and ensuring a high-quality experience.
Service history: We document service history to provide ongoing maintenance and support that’s tailored to your home.
We take your privacy seriously. Your personal and home information will not be shared with any third-party companies for marketing purposes.
However, in some cases, we may need to share limited information with trusted partners to fulfill your service request. This could include:
Specialized Subcontractors: For certain services, we may collaborate with vetted subcontractors who possess the expertise to complete the job. We will only share the information necessary for them to provide the service (e.g., address for plumbing repair).
Service Providers: We may use third-party service providers for specific tasks like data storage or payment processing. These providers are contractually obligated to maintain the confidentiality and security of your data.
In all such cases, we share only the minimum amount of information required and have strict agreements in place to protect your privacy.
We highly recommend using our mobile app or web portal for the most efficient communication experience.
However, customer can also contact us via email and phone.
The frequency of communication will depend on customer specific service needs and preferences.
Generally, our HM will contact owners for service scope of work discussion, visit appointments confirmations, service updates, and reminders.
Our service is offered through a membership plan. You can choose to pay monthly or annually. For the best value, annual memberships offer a discount compared to the monthly rate. We’d be happy to provide you with more details on pricing options!
Home warranties have their advantages. For example, when the covered appliances break down, you can get it repaired— providing and the home warranty company determines you have been using the item properly and your service request gets approved.
Sadly, some home warranty companies don’t follow through with the service requests. Or, flat out refuse to issue a refund. Even if you’re dealing with a reputable company, getting through is not always easy.
Now, imagine if you could make almost any problem or malfunction go away… Simply by calling or texting your maintenance provider. And do so year-round and 24/7. Our maintenance technicians are experts in their respective fields. What’s more, you don’t have to leave work to let them in. We already have detailed information on your home, access to your property, and even the billing info. This means that a broken window or clogged toilet can be taken care of by the time you return home. You won’t have to stress about your home ever again.
Many home management companies will simply provide a list of vendors. But you still need to deal with them yourself. What we offer is a deluxe and comprehensive service at a very reasonable price. This means you don’t have to try to find, call, negotiate or manage anyone ever again. From a “To-Do” list you have had for years, to preventive maintenance and urgency repairs — we handle your home’s every need. We are a property manager for your very own home.
Our home maintenance team is made of seasoned experts and equipped to handle the majority of your home needs. But, we also know when specialists are needed, and we handle them completely — from the right specs for the job, ensuring they scope it correctly and price it fairly, making sure the estimate is ready for your approval, and then overseeing them so the work is done to a high standard.
Within business hours, you will receive a same-day response with a proposed action plan. Emergency requests after hours will be actioned within 2 hours. Most run-of-the-mill repairs can be completed within 72 hours (if that’s convenient for you). Some specialty work or materials that need a lead time will add a few days. In all cases, you’ll always be updated with when and how your request is progressing.
At Birdwatch, you do not need to pay upfront when requesting our service. We first work with you to refine your needs, then provide the price. We will only commence work once you have agreed to the pricing.
Our membership model is a month-to-month commitment, you can cancel at any time taking effect at the end of the current bill cycle. The only reason why refund could be requested is the poor quality of delivered work
We accept credit and debit cards and direct debits to your bank account via ACH
Currently, we accept payments through credit cards online for a faster and more secure transaction process – this has a 3% convenience fee
Our home maintenance team is made of seasoned experts and equipped to handle the majority of your home needs. But, we also know when specialists are needed, and we handle them completely — from the right specs for the job, ensuring they scope it correctly and price it fairly, making sure the estimate is ready for your approval, and then overseeing them so the work is done to a high standard.
Absolutely! We understand the importance of safeguarding your financial information. That’s why our website uses industry-leading encryption technology to scramble your credit card details during transmission. This ensures your information remains completely confidential and protected from unauthorised access.
Our service is offered through a membership plan. You can choose to pay monthly or annually. For the best value, annual memberships offer a discount compared to the monthly rate. We’d be happy to provide you with more details on pricing options!
To cancel recurring payments, customer can:
– reach out to home manager directly
– reach out to our customer support team via email
To cancel recurring payments, you can:
– reach out to your home manager directly
– reach out to our customer support team via email
A coordination fee of 15% is applied to cover the management and scheduling of our partner network to ensure the right team is assigned to your project. This fee includes vendor communication and scheduling support to guarantee a smooth service delivery without unexpected surprises.
The price quoted online is an initial estimate based on typical service requests. The final price may vary depending on any specific requirements or adjustments customer might have (e.g. they decide to extend the scope of work by asking us to do additional things as we’re delivering the previously agreed service)
We understand the importance of protecting your personal information. Here’s how we do it:
- Secure Payment Processing: We don’t store your payment information ourselves. Instead, we use a trusted third-party payment processor like Stripe or Invoiced, which employ the industry’s most advanced security measures to safeguard your financial details.
- Encryption & Secure Storage: For your address and other basic information, we utilize industry-standard encryption technology to scramble the data at rest within our secure servers. This makes it unreadable even if someone were to gain unauthorized access.
- Restricted Access: Only authorized personnel with a legitimate business need have access to customer data. We implement strict access controls to ensure your information is never accessed inappropriately.
- Continuous Monitoring & Security Practices: We constantly monitor our systems for vulnerabilities and stay updated on the latest security best practices. We employ strong authorization techniques to ensure that only the intended user can access their own information.
Absolutely! We take your information security very seriously at Birdwatch. Here’s how we keep your data safe:
- Encryption: We use industry-standard SSL encryption to scramble your information as it travels between your device and our servers. This makes it virtually impossible for anyone to intercept it.
- Regular Security Audits: We don’t just set it and forget it. We regularly have security experts review our systems to identify and address any potential vulnerabilities.
- PCI Compliance: We adhere to the strict PCI DSS standards for safeguarding financial information. This ensures your payment details are handled with the highest level of security.
- Continuous Improvement: We’re constantly staying ahead of the curve by updating our security measures to combat new threats as they emerge.
Access to home is strictly limited to the technician assigned to a job. The technician will only enter home when customer let them in, ensuring homeowner has full control over who enters their house.
It is completely up to customer whether or not they wish to be present during home inspections. BW is flexible and can accommodate customers presence or arrange to perform the inspection in their absence, depending on their preference and convenience.
Our members feel safe and secure to use remote access methods for our technicians (lockbox, access code, etc.)
We understand the importance of your home’s privacy. Here’s what information we collect and how it helps us serve you better:
Home details: We collect basic information like layout, size, and appliances to tailor our maintenance services to your specific needs. This ensures we send the right technicians with the right equipment for the job.
Maintenance needs: Knowing your specific needs helps us plan the service efficiently, saving you time and ensuring a high-quality experience.
Service history: We document service history to provide ongoing maintenance and support that’s tailored to your home.
We take your privacy seriously. Your personal and home information will not be shared with any third-party companies for marketing purposes.
However, in some cases, we may need to share limited information with trusted partners to fulfill your service request. This could include:
Specialized Subcontractors: For certain services, we may collaborate with vetted subcontractors who possess the expertise to complete the job. We will only share the information necessary for them to provide the service (e.g., address for plumbing repair).
Service Providers: We may use third-party service providers for specific tasks like data storage or payment processing. These providers are contractually obligated to maintain the confidentiality and security of your data.
In all such cases, we share only the minimum amount of information required and have strict agreements in place to protect your privacy.
We highly recommend using our mobile app or web portal for the most efficient communication experience.
However, customer can also contact us via email and phone.
The frequency of communication will depend on customer specific service needs and preferences.
Generally, our HM will contact owners for service scope of work discussion, visit appointments confirmations, service updates, and reminders.
What our members are saying
Birdwatch. It's your time.
Hear it from the bird’s beak! We are here to talk you through service and answer questions. Schedule a free call with our home manager.
