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Our office is closed on Friday, December 22nd through Monday, December 25th. We look forward to responding on Tuesday, December 26th to all non-urgent requests. Our on-call team will be available for emergency support. Have a happy holiday.

Frequently Asked Questions

We answered questions so you don’t have to ask them.

You can see all current Birdwatch pricing on this membership page.

Home warranties have their advantages. For example, when the covered appliances break down, you can get it repaired— providing and the home warranty company determines you have been using the item properly and your service request gets approved.

 

Sadly, some home warranty companies don’t follow through with the service requests. Or, flat out refuse to issue a refund. Even if you’re dealing with a reputable company, getting through is not always easy.

 

Now, imagine if you could make almost any problem or malfunction go away… Simply by calling or texting your maintenance provider. And do so year-round and 24/7. Our maintenance technicians are experts in their respective fields. What’s more, you don’t have to leave work to let them in. We already have detailed information on your home, access to your property, and even the billing info. This means that a broken window or clogged toilet can be taken care of by the time you return home. You won’t have to stress about your home ever again.

Many home management companies will simply provide a list of vendors. But you still need to deal with them yourself. What we offer is a deluxe and comprehensive service at a very reasonable price. This means you don’t have to try to find, call, negotiate or manage anyone ever again. From a “To-Do” list you have had for years, to preventive maintenance and urgency repairs — we handle your home’s every need. We are a property manager for your very own home.

Our home maintenance team is made of seasoned experts and equipped to handle the majority of your home needs. But, we also know when specialists are needed, and we handle them completely — from the right specs for the job, ensuring they scope it correctly and price it fairly, making sure the estimate is ready for your approval, and then overseeing them so the work is done to a high standard.

Within business hours, you will receive a same-day response with a proposed action plan. Emergency requests after hours will be actioned within 2 hours. Most run-of-the-mill repairs can be completed within 72 hours (if that’s convenient for you). Some specialty work or materials that need a lead time will add a few days. In all cases, you’ll always be updated with when and how your request is progressing.

Birdwatch is a membership for your home. An active membership is needed to request a service

Our membership model is a month-to-month commitment, you can cancel at any time taking effect at the end of the current bill cycle.

We accept credit and debit cards and direct debits to your bank account via ACH 

 

Currently, we accept payments through credit cards online for a faster and more secure transaction process – this has a 3% convenience fee

Our home maintenance team is made of seasoned experts and equipped to handle the majority of your home needs. But, we also know when specialists are needed, and we handle them completely — from the right specs for the job, ensuring they scope it correctly and price it fairly, making sure the estimate is ready for your approval, and then overseeing them so the work is done to a high standard.

Yes, our website employs industry-standard security measures, including encryption, to ensure your credit card information is kept secure and private.

The cost of our services varies based on the specific needs and scope of your project.

To cancel recurring payments, you can:

– reach out to your home manager directly

– reach out to our customer support team via email

To cancel recurring payments, you can:

– reach out to your home manager directly

– reach out to our customer support team via email

A coordination fee of 15% is applied to cover the management and scheduling of our partner network to ensure the right team is assigned to your project. This fee includes vendor communication and scheduling support to guarantee a smooth service delivery without unexpected surprises.

The price quoted online is an initial estimate based on typical service requests. The final price may vary depending on any specific requirements or adjustments customer might have (e.g. they decide to extend the scope of work by asking us to do additional things as we’re delivering the previously agreed service)

We use advanced encryption technology and secure server configurations to protect customer address and payment details. Additionally, access to personal data is restricted to authorized personnel only, ensuring that owners information remains confidential and secure.

We implement robust security measures including, but not limited to, SSL (Secure Socket Layer) encryption, regular security audits, and compliance with PCI DSS (Payment Card Industry Data Security Standard) to safeguard customer information from unauthorized access and hackers. Birdwatch commitment to security means we continuously update and refine our protections to address new and emerging threats

Access to home is strictly limited to the technician assigned to a job. The technician will only enter home when customer let them in, ensuring homeowner has full control over who enters their house.

It is completely up to customer whether or not they wish to be present during home inspections. BW is flexible and can accommodate customers presence or arrange to perform the inspection in their absence, depending on their preference and convenience.

 

Our members feel safe and secure to use remote access methods for our technicians (lockbox, access code, etc.)

We collect information such as the layout, size, appliances and specific maintenance needs  tailor our services effectively. This data helps us in assigning the right personnel and equipment, and planning the service to ensure efficiency and high quality. We also document service histories to improve ongoing maintenance and support. Overall, the information collected is used solely for the purpose of enhancing the services we provide to customers.

We do not share personal or home information with any third-party companies, except as necessary to fulfill our service commitments (e.g., coordinating with specialized subcontractors).

 

In such cases, we share only the essential information required to perform the service

We highly recommend using our mobile app or web portal for the most efficient communication experience. 

 

However, customer can also contact us via email and phone.

The frequency of communication will depend on customer specific service needs and preferences. 

 

Generally, our HM will contact owners for service scope of work discussion, visit appointments confirmations, service updates, and reminders.

What our members are saying

Group 81
“We leaned on Birdwatch to handle a list of things we had put off for years, including repainting, overdue repairs, and even hanging pictures. But they really delivered when we had an emergency issue surprise us one weekend. Within hours the team was guiding us through next steps. We exhaled and got through a tricky situation feeling completely supported.”
Birdwatch home maintenance and repair testimonial
Catherine H.
Owner

Birdwatch. It's your time.

Hear it from the bird’s beak! We are here to talk you through service and answer questions. Schedule a free call with our home manager.