One partner to care for your home

Our annual membership is designed for simplicity and peace of mind. You’ll receive premium service benefits year-round, billed monthly—just like a cell phone plan, but tailored to your home’s needs.

What makes it even better? We include a 60-Day Delight Guarantee. If you’re not completely satisfied within the first 60 days, you can cancel—no questions asked, no strings attached.

It’s our way of making sure you feel confident from the start. Reliable service. Transparent billing. A commitment to your satisfaction. That’s how we do membership.

Why We’re Doing It

• Signal long-term value and partnership with the offering and terms: emphasize this is a partnership, not a contractor search tool. Commitment = better results and experience.
• Filter for the right customers — reduce appeal to low-commitment or one-time buyers, who are typically low-margin and higher friction (not entirely about churn). It increases alignment with our high-LTV, high-engagement segment.
• Improve operational predictability and efficiency — Annual members are more stable, allowing better forecasting, onboarding investment, and workforce planning (vs. month-to-month churn volatility).

Market Support & Precedent

• High-performing and concierge subscriptions (concierge medical, estate management, premium fitness) often offer exclusively annual or pre-paid plans, ones that involve trust-based services favor commitment with a satisfaction clause, not flexibility for its own sake.

We’re confident Birdwatch will exceed your expectations. That’s why every membership comes with our 60-Day Delight Guarantee: If at any point in your first 60 days you feel we’re not living up to our promise, you can walk away—no questions asked. No further obligation, no fine print. We happily offer this opportunity to prove ourselves, because we’re not here for one-time fixes—we’re here to be your trusted home partner.

Onboarding is all about getting to know your home—and making sure you feel confident in our care from day one. Here’s what the experience includes:

• A virtual meeting with your dedicated onboarding team
• A customized project roadmap and HomeCare plan built around your goals
• Your first Birdwatch Win visit—our term for a scoped service or project to kick things off
• An on-site walkthrough of your home, paired with your first Birdwatch Fix visit
• A suite of detailed home reports and insights

It’s a comprehensive, thoughtful process designed to give you clarity, control, and peace of mind—right from the start.

Birdwatch Fix visits give members an easy way to knock out the lingering tasks that don’t require a project plan—just a dependable, skilled technician and a block of dedicated time. These visits are ideal for the kind of home care that often falls to the bottom of the list: high ceiling lightbulbs, hanging art, loose doors and knobs, clogged gutters, basic furniture assembly, and so forth. Members use Fix visits to keep their homes tuned up between larger service calls—small touch-ups that add up to a big feeling of control and calm.

Birdwatch Fix visits cover work that can be completed with standard tools and stocked materials, without requiring a permit, trade license, or parts run. If it can be addressed on the spot—no design choices, ordering, or specialized trades needed—it’s likely a fit for a Fix. Anything more complex or customized would be scoped as a service or project visit.

HomeCare Essentials include:

• Inspect HVAC filters (replace if you have them on-site
• Replace burned-out lightbulbs if available (interior and exterior)
• Test and replace batteries in smoke and carbon monoxide detectors
• Vacuum refrigerator coils (if accessible)
• Inspect weather stripping on doors and windows
• Clean and inspect exhaust fan covers in bathrooms
• Sanitize the dishwasher and the garbage disposal
• Inspect water filters (replace if provided)
• Examine exterior hose bibs and faucets for leaks or seasonal issues
• Inspect downspouts for proper alignment, clogs/back-up, and water ponding
• Walk exterior perimeter to check for visible issues (loose siding, pests, drainage, obvious foundation issues)
• Inspect grout, sealant, and caulking in wet areas
• Check all plumbing fixtures, toilets and exposed pipes for any signs of leaks, corrosion or malfunctioning
• Perform a visual inspection of the water heater for signs of any leaks, corrosion, or rust
• Test garage door auto-reverse and safety mechanisms
• Clean and sanitize outside trash and recycling cans
• Check/inspect all smoke and CO detectors and fire extinguishers to be present and operational
• Check GFCI outlets where required and conduct a visual review of the electrical circuit breaker panel
• Verify that door knobs, locks, deadbolts, and hinges are working properly in every door and window

Many home management companies will simply provide a list of vendors or warm introductions to their partners, which means they can’t actual control the most important parts of home services: the customer experience.  And marketplaces can provide you with options for technicians, but you still need to deal with them yourself.

What we offer is a relationship. We know your home, your systems, and you. Through that knowledge and trust we can react much quicker to provide solutions and peace of mind. No more scouring reviews, posting jobs, fielding calls, giving directions, arguing over opaque pricing.

We bring the convenience of renting to homeowners.